Shipping policy
Last Updated: August 2026
Thank you for shopping with Dog Toys Pets Love. We're committed to delivering your pet's favorite toys quickly, safely, and reliably throughout the United States.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday). Some items ship directly from our suppliers and may require an additional 2–3 business days of supplier processing before shipment.
Orders placed on weekends or U.S. holidays will be processed on the next business day.
During sales, holidays, or periods of high order volume, processing times may be slightly longer.
Shipping Rates
Free Standard Shipping on all U.S. orders shipped within the United States.
International Shipping
We ship internationally to select countries including Australia, Canada, France, Germany, and the United Kingdom.
International Shipping Rate: $14.99 flat rate. Estimated Delivery: 7–21 business days after order ships. Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package in real time.
For questions about international orders, please contact us — we're happy to help!
Estimated Delivery Time
Once your order has been processed, estimated delivery is:
Standard Shipping: 3–7 business days for most orders.
Some items ship directly from our suppliers and may take a bit longer — typically 10–17 business days total. We'll always send you tracking info as soon as your order ships!
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Order Tracking
As soon as your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.
Multiple Shipments
If your order contains multiple items, they may arrive in separate shipments to ensure faster delivery. If this happens, you'll receive tracking information for each shipment at no additional cost.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Delivery Delays
While we strive to meet our estimated delivery times, delays caused by shipping carriers, severe weather, holidays, or other events beyond our control may occasionally occur. We appreciate your patience and understanding.
Need Assistance?
If you have any questions about shipping or your order, please contact us through our Contact Us page. Our customer support team is always happy to help!